We operate one the largest corporate reservation facilities in California. In the event of an emergency, we provide continuous, 24-hour service for all of our travelers. This disaster recovery plan is in place in all of our reservation offices.

We have procedures for notifying our clients about emergency and crisis situations. Our plans are tested and updated quarterly to ensure the best operations support for clients and their traveling employees. Specific disaster-related concerns and our resolution process include:

■ GDS outages — If a national GDS outage occurs, we can easily transfer bookings to another GDS. For on-site offices, we provide full back-up support through one of our branch offices through call transfer to a pre-established telephone number.

■ MIS outages — TravelStore maintains a detailed disaster recovery plan for our back-office system which transfers information to back-up facilities. This back-up facility sustains the integrity of travel information in the event of serious operational disruption to the back-office system. TravelStore is able to return to full capacity within 24 hours of a central-site outage.

■ Phone outages — TravelStore uses telephone systems that can provide call overflow and inter-flow coverage among our branch offices and on-site locations in times of peak calling activity or emergencies. Nationwide interconnections of TravelStore reservation offices ensure that critical calls will not be blocked at any time, providing uninterrupted service. Ongoing analysis of our telephone network also ensures rapid identification of problems and quick recovery of services.

■ Airline disaster assistance — When a flight disaster occurs, the airline freezes the reservation records for that flight in the GDS. We immediately use our back-office system to query our database for all ticketed reservations on that flight. Within approximately 30 minutes, we have a complete listing of all TravelStore travelers with reservations for the particular flight. We immediately alert the appropriate TravelStore operations manager, who in turn contacts the appropriate management of our clients.

■ Emergency and Incident Response Plan—To more fully prepare our clients for worldwide events, TravelStore publishes and/or sends high-risk security communications and updates to travelers as requested.

■ We routinely notify travelers traveling to high-risk locations of government warnings and security levels

 Traveler Security While On the Road

TravelStore enables clients to mitigate the risks that come with an increasingly global workforce. By tracking the movements of travelers worldwide, we help travelers avoid risks before they occur and deal with risky situations that impact travelers. Our travel technology solution provides accurate, actionable, virtually real-time pre-travel information that not only helps our clients manage travel operations but also enables them to implement effective travel security programs.

When a trip is booked, our system captures the reservation from the GDS. It then confirms the accuracy of the information and stores it in a secure, internal database for access by travel managers or other authorized personnel. We can then generate reports of traveler locations, flights and reservations. Since we extract the traveler’s data from the GDS and keep it in our own secure data centers, pre-travel reports remain independent of any GDS accessibility issues.

Our clients can use this Web-based application to run standard or customized travel reports. We can report on the entire reservation or any subset of data based on flexible report prompting. Pre-travel reports include:

• Airline reservation detail and summary
• Car reservation detail and summary
• Hotel reservation city and property
• Passengers on the same flight or on a particular flight
• Arrival and departure information
• At-a-glance “hot spot” reports
• Emergency contact and passport information
• Traveler map location in both detail and summary forms